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Pre-sales questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their
web site?
A. Yes, we allow sites to have commercial
advertisements.
Q. What forms of payment do you accept?
A. We accept Visa, Master, Amex & mail in cheque
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Do you allow adult sites?
A. No, we do not allow adult sites.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a
demo?
A. The control panel we use is called Cpanel. A demo of
Cpanel can be found
here
Login with the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly
Q. Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your account will be setup automatically within 1hrs of
ordering.
Q. Are there any hidden costs, or
setup fees?
A. No
Q. Do you offer telnet or shell
access?
A. No due to security reason's we do not offer telnet or
shell access. You are still able to unzip files on the
server using our file manager as well as the ability to
setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully
propagate.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your
welcome email you can email us requesting your dns.
Control panel
Q. Do you have a manual for our control panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to
login to my control panel?
A. You go to
http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and
click "domain management" inside of domain management you
will see a place to manage and add sub-domains.
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory
which is the public_html folder.
Q. Why doesn't my
ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync
with your Cpanel password.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path
to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path
to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path
to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mail
Q. How do I create
email accounts?
A. To create an email account login to your control panel
and click add/remove email account's.
Q. What do I put for both incoming and outgoing mail
server?
A. For both incoming and outgoing mail server put
mail.yourdomain.com
Q. Where do I go to
check my emails using my browser?
A. yourdomain.com/webmail/
Q. How can I setup
webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy
the entire url from your address bar. You will not login
to your cpanel and create a subdomain to go to the address
you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the server.
How do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create
databases and manage them?
A. Login to your cpanel and click MySQL Databases. After
your database is created you can manage it from phpmyadmin.
This can be found at the very bottom of the MySQL page.
Software Versions
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of
MySQL are you using?
A. We are using version 4.0.15
Q. What version of
cpanel are you using?
A. Our servers automatically stay up to date with the most
recent stable Cpanel version.
Billing
Q. How do I get the 30 day money
back?
A. Simply email us your username, password, and why you
wish to cancel within thirty days, and we process your
refund in less then 24 hours.
Q. How do I make a
payment?
A. All online payments are recurring. Your payment will
automatically be deducted.
Q. How do I stop
billing?
A. If you wish to close your account simply email us your
username, password, and why you wish to cancel. You must
also include "I give you permission to delete my website
and all of it's content."
SSL
Q. What is the difference between
shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/
A private ssl would display as https://www.yourdomain.com
in the address bar.
Q. How do I purchase a private ssl
from you and what type is it?
A. Please email to do so.
Q. Whats the path to the free shared
ssl?
A. We need to activate the shared ssl
on each site manually that will require it.
Q. I'm going to purchase my own ssl
what do I need to know?
A. Our servers are Apache + Mod SSL If
you require assistance from us to install it there will be
a $30.00 installation fee.
Q. How do I transfer a ssl?
A. Every place that sells ssl's has a
different transfer procedure. You will need to ask the
supplier you purchased it from.
Subdomains
Q.
READ THIS BEFORE SETTING UP A
SUBDOMAIN!
A. To create a sub domain cpanel asks
for the name you wish to use. MAKE SURE the subdomain name
you give it doesn't have a folder already named that name.
If it does the sub will not work. Example... I want to
create the subdomain test.apex5webhosting.com so my sub
name is going to be test. If I already have a folder in my
ftp named test I need to delete it or rename it to
something different before I create the subdomain with the
test name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A
subdomain is anything that replaces the www in a domain
name.forum.aol.com is a subdomain. www.forum.aol.com is
not a subdomain.
Addon Domains
Q. What is an addon domain?
A. An addon domain is a fully
functional domain that will work out of a folder in your
main sites ftp.
Q.
READ THIS BEFORE SETTING UP AN ADDON
DOMAIN!
You cannot create an addon domain if
your dns hasn't proprograted to the server already. So
after you change the sites dns you are trying to add you
will need to wait 24-48 hours before attempting to create
your addon domain.
A. There are three fields cpanel asks
for when creating an addon domain.
1. "New Domain
Name:" You will put in the newdomain.com do not put www
in the name!
2.
"Username/directory/subdomain Name:" This will be the
folder cpanel creates in your main accounts ftp. MAKE SURE
that the name you give it doesn't already have a folder.
Example... If you want to give it the username chris. You
cannot have a folder in your account named chris already.
If you do and still try creating the username for the
addon domain to be chris you will mess a lot of things
up!!!
3. "Password:" fill
in any password you want here.
Q. Help I added an addon domain why
did it say subdomain added?!!?
A. It creates it as a subdomain by
creating the folder within your main sites ftp. Please
ignore this! It is a fully functional domain name. It is
only called a subdomain when in fact it is an addon
domain.
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