The very first step is to change your domains dns to the name servers you received in your welcome email. Note: If you purchased your domain from us we will do this step for you. If you didn't purchase it from us and need more information please see below.

Changing DNS

Any time you make a DNS (domain name server) change it takes around 24-48 hours to complete. During this proprogation time routers all over the world are updating their cache. This causes your site to be up and down randomly during the first 48 hours for different people at different times. Think of dns like a zip code. If you don't put a zip code on your mail the post office doesn't know where to send it. Domains are the same way if they don't have the DNS the internet doesn't know what server to send your request to.
 

Making The Changes

Every registar has a different procedure for changing your domains DNS, however they are all done basically the same way. The welcome email you received from us provides you with the name servers you need to change your domain to. You will then take those name servers to wherever you bought your domain, and fill them in for your domain name.

Your name servers should look something like...

• ns1.apex5webhosting.com
• ns2.apex5webhosting.com

(do not use the above unless told so in your welcome email)

After your dns changes have been made please allow 24-48 for your dns to propagate worldwide. During this initial 24-48 hours your site will be working one minute then be offline the next. If after two days your site is still not working contact us ASAP.

*NOTE: By default you have no email address setup. The main username may look like it's a setup email, but if you wish to use it you will need to add it as an email account.

Uploading to your site

You can begin uploading to your account now by using a ftp client or cPanel's File Manager. If you are using an ftp put in your sites ip address under the "host address" field. Once your ftp is connected go into the "public_html" folder and begin uploading to your site. To replace the default place holder page you must upload an index.html in all lowercase lettering.
 

Control Panel And Important Links

Note: "yourdomain.com" should be your sites IP address until your dns has proprogated.

• Your control panel is located at http://yourip/cpanel  or after proprogation yourdomain.com/cpanel
• Your webmail is located at http://yourdomain.com/webmail  (won't work for first 24-48 hours)
• You can view your site before the dns has proprogated at http://iphere/~usernamehere/
  Note: Don't forget the trailing / and the ~
• Everywhere it says youriphere put YOUR IP FROM WELCOME EMAIL. Example http://99.99.999.9/cpanel This is an example do not actually put 99.99.999.9 since this is not the ip in your email.
• Cpanel Support: http://www.cpanel.net/docs/cpanel/. The following manual is designed to familiarize new users with the cPanel interface and to provide extra knowledge for current users. This manual will focus on the tasks involved with putting together, and maintaining a web site.

Support Guidelines

If you have any questions please check out our FAQ first: Hosting Help.
 

Email support:

The quickest and best way to get all problems solved and more complicated questions answered is by e-mailing support@apex5webhosting.com The second you e-mail us you will get a ticket number e-mailed back to you. If you do not get a ticket number we did not get your e-mail. The reason ticket support is best for solving problems and answering questions is because your ticket is escalated up the food chain until your problem is solved or question is answered.  Most tickets are done within minutes if it is a complicated problem it will take longer as it is moved up to higher level technicians. If you're ever unhappy with a response or need more help simply respond back to the ticket and we will continue to help you.

Please do not open multiple tickets on the same issue or your help process will be slowed down and possibly ignored completely.

Please always provide your main account domain and username as well as a step-by-step of how to reproduce your problem including any login information that may be needed.

When to use phone support:

Feel free to call us for help but keep in mind that for serious issues a ticket will be needed.

Billing

Your web hosting fee will be billed automatically every month from the date of purchase.
If you wish to cancel, upgrade, update information, get SSL's, IP's or anything else billing related please send us a email to billing@apex5webhosting.com